Business Communication-Chapters 6-7

Prewriting, writing, postwriting, and publishing are the steps in the

• four Cs of communication
• brainstorming process
• feedback process
• writing process

_____ is a psychological condition that prevents a writer from proceeding with the writing process.

• Indirect approach
• Writer's block
• Destructive criticism
• Proofreading

_____ is information about a group of people.

• Readability
• Public relations
• Scope
• Demographics

_____ a comment that expresses unfavorable judgment or disapproval of a person or action.

• Writer's block
• Libel
• Criticism
• Slander

Which of the following situations is not appropriate for writing a message using the direct approach?

• Offering employment to an applicant.
• Helping customers to exchange previously purchased merchandise.
• Refusing to give a customer a refund on a purchase.
• Agreeing to be a guest speaker.

Proofreading will be done in all phases of the writing process. However, proofreading is formally a part of the ____ stage.

• prewriting
• writing
• postwriting
• publishing

Which of the following describes a method of organizing information in which details are given first and then followed by the main idea?

• Revision
• Outline
• Direct approach
• Indirect approach

The _____ is asking who, what, when, where, why, and how questions.

• journalistic approach
• publishing stage
• medium
• scope

A(n) _____ is a guideline that helps identify the information to be presented and its proper sequence.

• demographic
• format
• outline
• scope

When a document is made available to the reader, it is in the _____ stage.

• writing
• publishing
• prewriting
• postwriting