Understanding Phone Conversations

You are talking on the phone, and someone says, "I'll put you through now." What does this mean?

• They are ending the call.

• They are connecting you to another person.

• They can't hear you.

• They want you to call back later.

If someone says, "Could you speak up, please?" What are they asking you to do?

• Speak more quietly.

• Speak more clearly.

• Speak more loudly.

• Speak in another language.

What does "Just a moment, please" mean?

• Please speak louder.

• Please wait for a short time.

• Please call back later.

• Please answer the phone.

You are calling someone, but you hear, "There is no answer." What should you do?

• Call back later.

• Keep talking.

• Wait for them to pick up.

• Hang up and try another number.

If you say, "I'll call back later," what do you mean?

• You will call again at another time.

• You will wait on the phone.

• You will talk to someone else.

• You are ending the conversation forever.

"Could you hold the line while I check the information?" What does this mean?

• End the call.

• Wait on the phone.

• Call back later.

• Write down the information.

"Can you repeat that, please? I didn't hear you." What is the person asking for?

• To speak more loudly.

• To say it again.

• To wait a moment.

• To write it down.

"Could you send me the pricelist for your products?" What does the person want?

• A list of products with their prices.

• A phone number to call.

• A brochure about the company.

• A delivery schedule.

"We deliver packages every day except Sunday." What does "deliver" mean?

• Pick up something.

• Take something to someone.

• Cancel an order.

• Send a message.

"I tried to call you, but the line was engaged." What does "engaged" mean?

• The line was busy.

• The phone was broken.

• The person didn't answer.

• The call was disconnected.