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What prompted Kai and Thea to reevaluate their customer value strategy?

•  

  Focus group feedback.

• Competition from Walmart.

• Declining sales.

•  

  None of these answer choices are correct.

What was the problem with KT's initial supply chain strategy?

• It treated all customers and products the same.

• It focused too much on customization.

• It was too expensive for all customers.

• It couldn’t meet customer demand.

What made Kai and Thea realize that their supply chain strategy needed adjustments?

•  

  Decreased competition from online retailers.

• Varying customer expectations.

• Inconsistent product quality.

• Declining customer loyalty.

Why did KT's Wicked Dive Shop order massive quantities of some products?

• All of these answer choices are correct.

• To increase their in-stock rate/service level.

• To obtain quantity discounts and lower transportation costs.

• To attract more customers.

What is the main goal of adjusting the supply chain for different customer segments?

• Reducing total costs.

• Maximizing customization for every customer segment.

• Offering the same value to all customers.

• Providing the correct form/time/place value for each segment.

Responsive value creation is best for products characterized by which of the following. 

• High customization and high demand uncertainty

• Low customization and high demand uncertainty

• High product value and long product life cycles

• High demand uncertainty and long product lifecycles

• Short product life cycles and low demand uncertainty

EOQ seeks to balance order costs; carrying costs and the cost of carrying inventory .

• order costs; carrying costs

• the cost of carrying inventory

• Both of these answers are correct

• Neither of these answers are correct

_______________ involves applying a set of process improvement techniques with a goal of improving efficiency.

•  

  EOQ

• None of the above

• Supply Chain Management

• ROP

• Lean Fulfillment

When considering value fulfillment, we must remember that with longer planning horizons, uncertainty __________________.

• fluxgates

• does not follow a pattern

• decreases

• remains consistent

• increases

The difference between the total supply chain order cycle time and the time customers are willing to wait to have their need fulfilled is known as the __________________.

• optimized processing time

• All of these answer choices are correct

• lead time gap

• None of these answer choices are correct

• industry standard order cycle time.