CHO EIU

1.Communication is always a ___ way process.

• one

• two

• three

• four

2. _____is the sharing of information in which a receiver understands the meaning of a message

• netiquette

• distraction

• non verbal

• communicati

3. When a receiver relays information, they expect _______.

• feedback

• communication

• reaction

• symbols

4. This type of communication is speaking to teachers and students.

• non verbal

• oral

• body langugae

• written

5. This type of communication includes sending emails, typing reports and letters.

• non verbal

• verbal

• body language

• written

6. Delivering a message by means other than speaking or writing is called ___________ communication.

• non verbal

• verbal

• oral

• written

7. When you are out with friends, what should you tell your friends when you are expecting a phone call?

• Let them know ahead of time that you are expecting a call.

• Walk out of the room with no explanation

• Answer the call in the middle of the conversation with no heads up

• Ignore the important phone call completely.

When making conference calls how should you answer the phone?

• Hello, who this?

• Introduce yourself to the caller.

• Remain on the phone silentl

• Begin the conversation with no introduction at all

9. . ___ means communication without words

• Object communication

• Written communication

• Oral communication

• Non- verbal communicatio

10.The person who transmits the message is called ___.

• channel

• sender

• receiver

• response