203.4

What is meant by a problem within a work environment?

• A situation where everything is functioning smoothly

• A situation that requires a solution to improve or maintain performance

• A situation that is beyond anyone's control

• A situation that is irrelevant to the work process

Which of the following is a benefit of solving work-related problems?

• Increased stress levels

• Decreased productivity

• Improved efficiency and morale

• Higher employee turnover

Which technique is used for identifying and analysing problems by visualising the steps in a process?

• Tally charts

• Flowcharts

• Histogram

• Gantt charts

What is the purpose of a Pareto chart in problem-solving?

• To display data trends over time

• To identify the most significant factors in a dataset

• To map out a process

• To brainstorm ideas

Why is it important to apply the appropriate corrective action in problem-solving?

• To temporarily fix the issue

• To ensure the problem does not recur

• To avoid addressing the root cause

• To increase the complexity of the problem

Which of the following is a tool used to find the root cause of a problem?

• Gantt charts

• Ishikawa diagrams

• Run diagrams

• Benchmarking

What is the main advantage of using Statistical Process Control (SPC) in problem-solving?

• It provides a quick fix

• It helps in monitoring and controlling processes

• It is used for brainstorming

• It is a method for mind mapping

Which technique involves asking "Why?" multiple times to identify the root cause of a problem?

• Mind mapping

• 5 Why analysis

• Correlation diagram

• Value stream maps

What is the role of benchmarking in problem-solving?

• To set unrealistic goals

• To compare processes against best practices

• To create a flowchart

• To develop a run diagram

Which of the following is a visual tool used to display the frequency of data points?

• Control charts

• Histogram

• Gantt charts

• Root cause paths