Conflict Resolution

Front

What is conflict resolution?

Back

A process in resolving a conflict

Front

Why is it important to resolve conflicts?

Back

To prevent escalation and maintain relationships

Front

What is the first step in resolving conflicts according to the video?

Back

Stop and think

Front

What does 'redirect the conflict' mean?

Back

Turn the conflict into a fruitful conversation

Front

Why is investigating the cause of the conflict important?

Back

To understand and resolve the underlying issue

Front

What should you do if you're unable to resolve a conflict?

Back

Seek mediation or help from others

Front

What is a 'conflict trap'?

Back

When someone provokes you to respond angrily

Front

How can active listening contribute to conflict resolution?

Back

By allowing each party to feel heard and understood

Front

What role does empathy play in resolving conflicts?

Back

To understand and share the feelings of the other person

Front

How does acknowledging both parties' emotions benefit conflict resolution?

Back

It helps in creating a mutual understanding and respect.