Week 3 Handling
Authored by Melissa Caabay
Other
Professional Development
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Magfa-follow up sana ako ng delivery ng card ko. May nareceive ako na text na unsuccessful daw yung delivery.
CODTS Status: RTS & ODA
Card Delivery Request
Redelivery Request/TAT Related
Card Pick Up Request
Incorrect Card Delivered
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
May nareceive ako na SMS na for the delivery na daw card ko. Yung palatandaan ng bahay namin ay sa tapat ng Rivera's Merchandise.
Card Delivery Request
Redelivery Request/TAT Related
CBA with Card Related Request
Major CBA w/ Card Delivery
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Magpapa-waive ako ng annual fee.
Card Type: MC Gold Rewards
Annual Spend: 420,000
Annual Fee Within Parameters
Annual Fee Outside Parameters
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Pacheck naman kung successful yung transaction ko sa PAL. Hindi kasi ako nakareceive ng notification.
Merchant: Philippine Airlines
Status: Outstanding
Payment Related Inquiries
Transaction Confirmation
Card Fees Inquiry
Credit Card Account Related Inquiry
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Itatransfer ko yung balance ko from BPI to my SB credit card.
BPI Balance: 32,658.09
Total OTB: 55,000 | Membership Date: May 2024
DPP Inhouse Inquiry
Balance Transfer CCG
Card Fees Inquiry
Balance Convert PL
6.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Pwede ko ba ipa-convert yung outstanding balance ko sa Security Bank credit card ko to installment?
DPP Inhouse Inquiry (Balance Convert)
DPP Inhouse Inquiry (Balcon PL)
DPP Inhouse Availment (Balance Convert)
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Magpapa-reverse ako ng annual fee sa Platinum card ko, na-bill kasi ako nung last cut-off ko.
Annual Usage: 390,000
Chosen option: Spending 40,000 for 60 days
Annual Fee Outside Parameters
AF in Exchange for DPP
Card Fees Inquiry
Credit Card Account Related Inquiry
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