Exploring Quality Improvement Concepts

Which of the following is a common quality control technique used in manufacturing?

• Brainstorming

• Statistical Process Control

• SWOT Analysis

• Benchmarking

Total Quality Management (TQM) focuses on which of the following?

• Reducing costs only

• Improving customer satisfaction

• Increasing production speed

• Enhancing employee benefits

What is the primary goal of continuous improvement processes?

• To maintain current quality levels

• To make incremental improvements over time

• To reduce employee workload

• To eliminate all defects immediately

Which method is commonly used to measure customer satisfaction?

• Employee surveys

• Customer feedback forms

• Financial audits

• Production reports

ISO 9001 is an example of what type of standard?

• Environmental standard

• Quality assurance standard

• Safety standard

• Financial standard

Lean management principles aim to achieve which of the following?

• Maximising waste

• Minimising waste

• Increasing inventory

• Reducing employee numbers

What does PDSA stand for in quality improvement processes?

• Plan-Do-Study-Act

• Prepare-Design-Solve-Apply

• Plan-Develop-Sustain-Analyse

• Prepare-Do-Sustain-Act

Which of the following is a key component of quality standards?

• Flexibility in processes

• Consistency in product quality

• Variability in production

• Increased production speed

Which tool is often used in quality control to identify the root cause of a problem?

• Fishbone diagram

• Gantt chart

• Flowchart

• Histogram

In Total Quality Management, who is responsible for quality?

• Only the quality control department

• Only the management team

• Every employee

• Only the production team