Chapter 2

Communication is defined as "the transmission of information and meaning from a sender to a receiver." The crucial element of this definition is _______.

• transmission

• information

• meaning

• individual

The communication process begins when the sender _______.

• determines the appropriate communication channel

• has an idea

• encodes an idea into a message

• plans for feedback

Converting ideas into words or gestures to convey meaning is called _______.

• feedback

• decoding

• encoding

• nonverbal communication

A communication channel _______.

• is anything that interrupts the transmission of a message

• should be selected before idea formation

• includes only digital means for transmitting messages

• is the medium over which the message travels

Which of the following helps improve the communication process?

• The sender selecting the best communication channel

• The receiver decoding the message

• The receiver providing clear and complete feedback

• The sender encoding the message

The process of translating a message from its symbol form into meaning is called _______.

• feedback

• decoding

• encoding

• noise

Communication noise _______.

• occurs only with the sender in the communication process

• includes only environmentally produced sounds that prevent the message from being transmitted

• is anything that interrupts the transmission of a message

• describes the medium over which the message travels

Feedback can be improved by _______.

• showing greater empathy

• speaking more loudly

• delivering the message in person

• timing the delivery appropriately

Communication is successful only when _______.

• verbal feedback has been sent to the receiver

• the sender encodes the idea and transmits the message

• verbal and nonverbal feedback have been sent to the receiver

• the receiver understands an idea as the sender intended it

Which one of the following statements about the communication process is correct?

• The use of digital networks as a means to transmit messages is declining in today's workplace.

• Because the meanings of words are the same among people, participants in the communication process need not worry about their word selection or usage.

• Only senders are affected by their mood, frame of reference, background, or culture.

• Feedback helps the sender know that the message was received and understood.