Active Listening in Health and Social Care

What is the primary purpose of active listening in health and social care settings?

• To passively hear what is being said

• To build rapport, trust, and understanding

• To ignore non-verbal cues

• To focus on speaking rather than listening

Which of the following is a key component of active listening?

• Interrupting frequently

• Demonstrating interest and responding

• Avoiding eye contact

• Focusing on your own thoughts

What non-verbal cue is associated with active listening?

• Crossing arms

• Looking away

• Nodding agreement

• Tapping fingers

Which skill is NOT part of active listening?

• Having an open, relaxed posture

• Making eye contact

• Showing empathy

• Interrupting the speaker

What does summarising in active listening help to demonstrate?

• Disinterest in the conversation

• Understanding of key points

• A desire to change the topic

• Confusion about the subject

How can a service provider show they are actively listening?

• By ignoring the speaker

• By concentrating on their own response

• By fully concentrating on what is being said

• By avoiding any verbal response

What is an example of a verbal cue in active listening?

• Saying 'I see' or 'Sure'

• Remaining silent

• Talking over the speaker

• Changing the subject

Which of the following is a benefit of active listening?

• Building trust and confidence

• Creating misunderstandings

• Increasing tension

• Encouraging arguments

Which of the following is NOT a part of active listening skills?

• Reflecting feelings

• Making eye contact

• Showing empathy

• Ignoring the speaker

Which of the following is a sign of active listening?

• Closed posture

• Avoiding eye contact

• Open, relaxed posture

• Fidgeting