Kolb's Learning Cycle Quiz

Which stage of Kolb’s Learning Cycle involves trying out what you have learned?

• Concrete Experience

• Reflective Observation

• Abstract Conceptualization

• Active Experimentation

In negotiation, what is a key characteristic that often ensures a resolution?

• Complete agreement without compromise

• Both parties maintaining their initial positions

• Concessions made by one or both parties

• Avoidance of direct communication

What is the main idea of Goal Theory as described in the document?

• Only large, long-term goals drive motivation.

• Setting clear goals enhances focus and achievement.

• Goals are not necessary for success.

• Goals should be flexible and undefined.

Which of the following is not part of the Hexagonal Model of Purpose?

• Career

• Health

• Travel

• Social

Why is service considered “perishable”?

• It is dependent on technology for delivery.

• It loses value over time.

• It cannot be stored or reused once delivered.

• It requires physical infrastructure for sustainability.

Which of the following is not a recommended method to achieve work-life balance?

• Learning to say no

• Prioritizing physical and mental health

• Avoiding social interactions to focus on work

• Spending time in nature

In the Big Five personality traits (OCEAN), which trait is described as being systematic and organized?

• Openness

• Conscientiousness

• Extroversion

• Neuroticism

According to Maslow’s theory of motivation, which needs are at the base of the hierarchy?

• Safety needs

• Physiological needs

• Esteem needs

• Self-actualization

What type of learning is described as observing others and emulating their behavior?

• Abstract learning

• Experiential learning

• Vicarious learning

• Reflective learning

Which factor is not a part of service quality as perceived by recipients?

• Reliability

• Empathy

• Statistical analysis

• Responsiveness