1TS-nov
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Education
1st Grade
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pour être efficace, un concept doit répondre aux attentes réelles des clients.
Vrai
Faux
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La démarche qualité doit être appliquée uniquement par la direction de l'entreprise.
Vrai
Faux
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pour être efficace, un concept doit répondre aux attentes réelles des clients.
Vrai
Faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Définir des niveaux de normes élevés contribue à assurer la satisfaction client.
FAUX
VRAI
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La gestion des segments clients ne prend pas en compte leur rentabilité.
FAUX
VRAI
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Les outils de suivi de la performance permettent d'évaluer l'efficacité des services offerts.
FAUX
VRAI
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le restaurant change de menu tous les mois pour respecter la saisonnalité.
Identifie l'axe prioritaire.
Optimiser la gestion des réclamations
Gérer efficacement les segments clients
Présenter un concept clair
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