Exploring Online Booking Systems

What features did you notice in the online booking system?

• Inaccessible customer support

• No booking confirmation

• Limited payment methods

• User-friendly interface, real-time availability, secure payment options, booking confirmation notifications, customer support access.

Which part of the booking process did you find easiest?

• The cancellation policy

• The payment section

• The seat selection

• The confirmation email

What challenges did you encounter while using the online booking system?

• Mobile app availability

• Challenges included navigation issues, slow performance, payment processing errors, and unclear error messages.

• User interface customization options

• Discounts for early bookings

How does the online booking system compare to calling a ticket office?

• The online booking system is slower than calling a ticket office.

• The online booking system is more convenient and accessible than calling a ticket office.

• The online booking system requires more personal information than calling a ticket office.

• Calling a ticket office is more cost-effective than online booking.

What specific feature of the online booking system did you like the most?

• User-friendly interface

• Slow loading times

• Limited payment options

• Complicated navigation

Did you find the payment process straightforward? Why or why not?

• No, the payment process was confusing.

• Yes, but it had too many steps.

• I didn't try the payment process.

• Yes, the payment process was straightforward.

Would you prefer to book online or by phone? Explain your choice.

• I prefer to book online.

• I don't like to book at all.

• I prefer to book by phone.

• I only book through travel agents.

What additional features would you like to see in an online booking system?

• Email support only

• In-person booking only

• User reviews, real-time availability updates, payment gateway integration, mobile app support, customizable notifications

• No cancellation policy

How did the user interface of the booking system affect your experience?

• The user interface was outdated and did not function properly.

• The user interface was confusing and made the booking process difficult.

• The user interface positively impacted my experience by making the booking process easy and efficient.

• The user interface had too many features that were unnecessary for booking.

What recommendations would you give to improve online booking systems?

• Limit booking to desktop only

• Remove customer support options

• Increase booking fees for online transactions

• Enhance user experience, ensure mobile compatibility, provide clear information, integrate secure payment options, and offer customer support.