Unit9 LO:B Customer Types and Expectations

What different customer types are there? What expectations might they have?

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What could be done to assist customers with a visual impairment?

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Research the support services that are available at The Giant’s Causeway in Northern Ireland. In your opinion, are there enough support services for visitors to this attraction? Could anything be improved?

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What type of customers does Alton Towers/London Dungeon/British Museum appeal to?

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What are the needs of elderly visitors?

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What are the needs of educational groups?

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What are the needs of families visiting Alton Towers?

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How do products and services help meet the needs and expectations of the visitors?

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What is primary spend?

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What is secondary spend?

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