During repair, a vehicle is found to require additional unexpected work. The correct course of action is to

Engine Quiz Part 1

Quiz
•
Other
•
12th Grade
•
Medium
Jamie Smith
Used 2+ times
FREE Resource
43 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
proceed with the extra work and inform the customer on arrival
obtain the customer's authority to proceed with the extra work
leave the extra work until the next service
carry on with the job regardless of time and cost.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During a vehicle repair the job card must, in the FIRST instance be authorised by the
receptionist
customer
service manager
manufacturer
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One factor which increases the time allowed for a repair department job is
excessive overhead costs
technicians rest periods
technicians awaiting equipment
rusted and corroded threads
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When it is discovered that the completion time for a job will exceed that agreed, in the FIRST instance the
customer should be informed.
time for all other jobs should be rescheduled
insurance company should be informed
vehicle should be parked in a secure area
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service / repair records need to be kept up to date because
the payment of bonuses to production operatives may be affected
the sequential compilation of records is difficult.
the person who compiles the records will have difficulty keeping information in sequence
warranty work can only be carried out after service / repair records are consulted
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As an engine warms up, the tappet clearance will
become zero.
decrease slightly
increase slightly
remain unaltered
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Double spring valves may be used to
increase overlap
reduce bounce
vary valve timing
improve valve opening speed
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