Communication and Organizational Structures Quiz

What is one advantage of tall (hierarchical) structures?

• Fewer managers to reduce costs

• Narrow spans of control to limit managers' workloads

• Managers have spans of control that are too wide

• Business spends heavily on training

What is an example of feedback in communication?

• A PowerPoint presentation

• Criticism of an advertising campaign

• A telephone call

• An email

Which channel of communication allows for immediate interaction?

• Written

• Visual or non-verbal

• Oral

• Email

What is a disadvantage of tall (hierarchical) structures?

• Fewer managers to reduce costs

• Communication may be more difficult

• Quick and effective communication

• Junior employees motivated by authority

What is one way organisation charts help improve motivation?

• By increasing the number of managers

• By providing a clear career path with opportunities for promotion

• By making communication more difficult

• By limiting managers' workloads

What is the role of feedback in communication?

• To initiate the communication process

• To provide a record of the communication

• To serve as the response stage of the communication process

• To limit managers' workloads

Which of the following is a benefit of increased employee involvement in communication?

• Decreased productivity

• Increased absenteeism

• Increased productivity

• Reduced employee cooperation

What is a potential problem caused by poor communication in a business?

• Improved motivation

• Low employee morale

• Increased employee involvement

• Effective decision-making

What is a barrier to effective communication due to different interpretations of messages?

• Physical barriers

• Language barriers

• Feedback issues

• Employee involvement

Which method of communication can be filed and referred back to?

• Text messages

• Telephone Call

• Memos/letters

• Face to Face meetings