Unit 6 _ LA E & F_ Revision

Categorise as external and internal factors of change

Groups:

(a) External

,

(b) Internal

• Sales performance metrics
• Supply chain effectiveness

• Competitor benchmarking
• Changes to legislation

• Cash flow issues

• Growth or decline of business

• Employee strikes

• Economic instability

• Pressure groups

• Demand for skills

• Poor leadership

• Regulatory compliance

Managers use their knowledge of the business and market research data to influence the owners in driving a change.

• True

• False

• Why are we still doing this? I am bored.

Which of these are not a stakeholder that influences change.

• Employee

• Customers

• Regulators

• Government

• None of these

__________ is defined as an individual or group engaging in acts to block or disrupt an attempt to introduce change.

Which of these is not a reason for employee resistance to change.

• Fear of job loss
• Familiarity and convenience

• Fear of lacking new skills

• Lack of interest in personal development

Which of these is a reason why organisational change fails.

• Strong leadership
• Having a clear vision

• Providing adequate resources

• Lack of communication

Which of these structured approaches to change management is ideal for a hierarchical business?

• Kotter's 8 Step change model

• Lewin's change model

• McKinsey 7s model

• Covey's Matrix

Which of these structured approaches is easy to understand but may appear not detailed enough for larger organisations?

• Kotter's 8 Step change model

• Lewin's change model

• McKinsey 7s model

• Covey's Matrix

Which of the following is not an 'S' in McKinsey's 7S model.

• Shared values

• Style

• Skills

• Systems

• Support

Which model suggests that for change to succeed, you need to achieve five successive knowledge-sharing goals

• ADKAR

• Lewin's

• Kotter's

• McKinsey 7S