Client Interaction and Consultation Quiz

When dealing with a dissatisfied client, you should

• Try to make the client happy, at all cost

• Inform the client on why you are right

• Try to make the client happy, within reason

• Immediately ask them to speak to the salon manager

Which of the following should you do during the client consultation? Select all that apply.

• Review the client intake form

• Assess your client’s hands and nails

• Ask about your client’s career

• Ask about your client’s hobbies

• Upsell services

When meeting an older client for the first time, you should

• Address them by their first name

• Address them by the honorific (e.g. “Mrs”/“Mr”)

• Address them as “Sir” or “Ma’am”

• Ask them how they’d like to be addressed

How should you deal with tardy clients? Select all that apply.

• Follow the salons appointment policies

• If your client is late, but you can fit them in without jeopardizing other appointments, let the client know even though they are late, you will still be able to service them

• If the client is frequently late for their appointments, schedule their appointment for the end of the day or tell them to arrive earlier than their actual appointment time

When dealing with a scheduling mix-up, you should

• Try to determine who is at fault to see who is responsible for fixing the mix-up

• Do not worry about who is at fault and work on resolving the situation

• Ignore the mix-up and try to squeeze the client into the schedule

Foot and leg massages are contraindicated in patients with which of the following? Select all that apply.

• Diabetes

• Hypertension

• Varicose veins

• Hay fever

Extra precaution should be taken when working with clients that have which of the following conditions? Select all that apply.

• Arthritis

• Circulatory diseases

• Diabetes

• High blood pressure

What information should be included in a client intake form? Select all that apply.

Massaging the legs that suffer from varicose veins may be harmful to the client because it increases circulation.

• True

• False

How much time should you allot for a client consultation?

• 2 to 5 minutes

• 5 to 15 minutes

• 15 to 30 minutes

• 30 minutes to 1 hour