Strategic Management (SM-001)

Which of the following is the main purpose of management:

• To obtain the needed resources

• To reach a specific level of productivity

• To accomplish the business’s goals

• To create a pleasant working atmosphere

Why should managers know how to do the work of the workers they supervise?

• To coordinate employees’ efforts

• To establish a chain of command

• To create a team spirit among employees

• To have realistic expectations for workers

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the __________ function of management.

• planning
• directing
• organizing
• controlling

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• Directing

• Controlling

• Planning

• Organizing

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Directing

• Controlling

• Staffing

• Planning

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

• Directing

• Controlling

• Planning

• Organizing

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

• planning

• directing

• organizing

• controlling

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

• natural talent.

• technical skills.

• creativity.

• aggressive behavior.

What must managers be able to do if they want employees to understand the business’s goals and be productive?

• Listen carefully.

• Communicate clearly.

• Ask questions.

• Obtain feedback.

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

• technical skills.

• interpersonal skills.

• conceptual skills.

• job-knowledge skills.