Mid-Test English for Room Division Operation

These jobs belong to a hotel Room Division, EXCEPT ...

• housekeeper

• front desk agent

• bartender

• bellman

What is one of a bellman's responsibilities?

• Cleaning the hotel lobby.
• Managing the front desk operations.
• Preparing meals for guests.
• Assisting guests with their luggage.

Why is spelling names important in handling a hotel guest?

• It is irrelevant to the check-in process.
• It helps in determining the guest's nationality.
• It is only necessary for VIP guests.
• Spelling names correctly is important for respect, accurate communication, and preventing misunderstandings.

These are a housekeeper's responsibilities, EXCEPT ...

• cooking meals
• organizing closets
• doing laundry
• cleaning windows

What is the correct answer to this questions:

"What do you do?"

• I am a receptionist.

• I'm doing good, thank you.

• I have breakfast every day.

• I am doing yoga.

Rearrange these jumbled words.

name-commissionaire-his-is-and-Jimmy-is-he-a

• He is name Jimmy and his is a commissionaire.

• His name is Jimmy and he is a commissionaire.

• His is a commissionaire and he name is Jimmy.

• And he is a commissionaire his name is Jimmy.

Which softskill is important for a receptionist?

• Technical skills
• Time management skills
• Communication skills
• Leadership skills

These are the responsibilities of a front office manager, EXCEPT ...

• Coordinating staff schedules
• Overseeing guest services
• Financial auditing or accounting tasks
• Managing hotel room bookings

Which is the correct definition of 'hostel'?

• A type of restaurant serving fast food.
• A luxury hotel with private rooms.
• A camping site for outdoor activities.
• An establishment providing inexpensive lodging, often with shared facilities.

Which hotel would you recommend for this person?

"I’m flying from New York to Texas in the evening and would like to continue to Miami early in the morning."

• motel

• commercial hotel

• congress hotel

• airport hotel