Communication Roadblocks Quiz

What can cause roadblocks in the communication process?

• The use of "you-messages"

• The use of "I-messages"

• The use of positive feedback

• The use of open-ended questions

Answer explanation

The use of 'you-messages' can create defensiveness and conflict, leading to roadblocks in communication. In contrast, 'I-messages', positive feedback, and open-ended questions promote understanding and clarity.

Which roadblock involves assigning fault to others?

• Accusing

• Blaming

• Demanding

• Judging

Answer explanation

The correct answer is 'Blaming' because it specifically refers to the act of assigning fault to others, which is a key aspect of this roadblock. 'Accusing', 'Demanding', and 'Judging' do not directly imply fault assignment.

What does "accusing" mean in communication?

• Complimenting someone

• Asking a question to someone using an "I" message.

• Using a "you-message" to tell someone you believe they did something

• Ignoring someone

Answer explanation

In communication, "accusing" refers to blaming the receiver for something, often using a "you-message" that directly addresses them. This contrasts with complimenting, questioning, or ignoring.

What is "blaming" in communication?

• Complimenting the receiver of the message

• Attributing fault or responsibility to the receiver of the message

• Ignoring the receiver of the message

• Asking questions to the receiver

Answer explanation

Blaming in communication refers to using a 'you-message' to attribute fault or responsibility to the receiver, which can create defensiveness and conflict. This contrasts with other options like complimenting or asking questions.

What does "demanding" mean in the context of communication?

• Asking politely for something using an "I" message

• Suggesting an idea using a "you" message

• Making a request in a forceful manner using a "you-message"

• Offering help to someone using an "I" message

Answer explanation

In communication, "demanding" refers to making a request in a forceful manner, often using a "you-message" that places responsibility on the other person, indicating urgency or necessity.

When we are dealing with conflict, we want to sound ______________.

• Gentle

• Assertive

• Apologetic

• Indifferent

What is the main focus of a demanding message?

• The sender's needs

• The receiver's feelings

• Mutual understanding

• Building rapport

Answer explanation

A demanding message primarily emphasizes the sender's needs, as it seeks to convey urgency or importance regarding their requests or expectations, rather than focusing on the receiver's feelings or building rapport.

Which of the following is an example of a "you-message" that Ms. Langille should NOT use in the classroom?

• "I feel happy when you arrive on time."

• "You are never on time!!"

• "Can you please be on time?"

• "I appreciate your punctuality."

Answer explanation

The correct choice is "You are never on time!!" because it directly addresses the student's behavior. However, it's important to note that this phrasing is negative and could be improved to foster a more positive classroom environment.

Caroline is missing her phone charger. She assumes that Ikram took it, but she is not positive. The first thing that Caroline should do is __________________.

• scream

• slap Ikram.

• ask Ikram if he knows who took it.

• tell the teacher Ikram stole it.

Answer explanation

The best first step for Caroline is to ask Ikram if he knows who took the charger. This approach is calm and allows for clarification without making accusations, which could lead to unnecessary conflict.

Jawed is trying to convince Ms. Langille to watch a movie in class instead of doing work. Which bridge to communication is he using?

• Suggesting

• Reassuring

• Praising

• Persuading

Answer explanation

The bridge to communication that involves convincing someone is 'Persuading'. This choice directly relates to the act of influencing others' beliefs or actions, unlike the other options which focus on support or encouragement.