What is the primary benefit of guest involvement in service innovation?

quality 8

Quiz
•
Financial Education
•
12th Grade
•
Easy
Clein Xioxiox
Used 3+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Increased labor costs
Co-creation of value
Limited service options
Reduced customer satisfaction
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which role do customers play when they contribute time and effort in service production?
Customers as service critics
Customers as passive observers
Customers as extended employees
Customers as competitors
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a potential downside of customers acting as extended employees?
Improved service quality
Higher productivity
Increased customer satisfaction
Lack of apparent benefits
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can customer feedback contribute to service quality?
By providing insights for improvement
By increasing costs
By reducing customer involvement
By complicating the service process
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is self-service technology (SST)?
Technology that eliminates customer participation
Technology allowing customers to produce services independently
Technology used only in restaurants
Technology that requires employee interaction
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of self-service technology in the accommodation sector?
Self-service kiosks in hotel lobbies
Online travel agencies
Traditional check-in desks
Concierge services
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What advantage does SST provide regarding transaction speed?
Limited access
Faster transactions
Increased complexity
Slower transactions
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