BT 18,24 (2)

________ the manager confers with the team and takes their views into account, although still retains the final say. Fill in to complete the definition.

Fayol suggested that management of all organisations could be split into five broad areas:

Which of the following steps belong to five functions of management by Henry Fayol?

• Planning

  Organising

  Commanding

  Communication

  Controlling

• Planning

  Organising

  Commanding

  Co-ordinating

  Controlling

• Planning

  Organising

  Commanding

  Co-ordinating

  Motivation

• Planning

  Organising

  Establish yardsticks

  Co-ordinating

  Controlling

Which of the following statements best describes the classical approach to management?

• Different employees will be motivated by different things

• Communication should be encouraged

• One best approach exists

• An employee is considered an input to the organisational system

According to Mintzberg, managers need to be able to collect and sort information to enable effective decisions to be made. Which of Mintzberg’s ten skills is this a description of?

• Leader

• Monitor

• Resource allocator

• Liaison

Which managements style according to Ashridge Management College could be described as "participative"?

Training in the use of a new information system is a means of overcoming resistance to change by:

• Facilitation and support

• Education and communication

• Participation and involvement

• Negotiation and agreement

Leaders need to consider task needs, group needs and individual needs if they wish to be effective. Which writer’s theory on leadership does this statement correspond to?

• Blake and Mouton

• Fiedler

• Bennis

• Adair

_______tends to be idle talk, often of little consequence. However, it may be malicious and cause hurt to individuals, which can damage professional relationships between individuals within the organisation.

Zhansaya, on office junior, is asked to send a message to the head of another department. What type of communication is this?

• Diagonal

• Horizontal

• Lateral

• Vertical

Which of the following is a likely consequence of a lack of downward communication within an organisation?

• Rivalry between sections and departments

• Difficulty when introducing change

• Poor awareness of corporate objectives at lower levels

• Early warning of problems is not received