PM R3

Coaching consists of which of the following behaviors?

• A. Giving advice, guiding employees, giving employees confidence, and helping them to gain better competence
• B. Directing employees, punishing employees, and ensuring they get their job done
• C. Guiding performance, planning daily activities, designing on-the-job training, and punishing employees
• D. None of these are correct

Coaches who favor the _______________ style of coaching want employees to be happy and to do what feels right for them.

• A. persuading
• B. directing
• C. amiable
• D. analyzing

Feedback on performance should be all of the following EXCEPT:

• A. Subjective
• B. Timely
• C. Frequent and ongoing
• D. Specific

Managers are often uncomfortable giving feedback, because they ________________.

• A. have had negative experiences with feedback in the past
• B. fear employees will react negatively
• C. want to gather adequate evidence
• D. all of these are correct

To combat defensive responses, supervisors should try all of the following EXCEPT:

• A. Be empathetic
• B. Be defensive
• C. Minimize threat
• A. Encourage participation

Which of the following is a good suggestion for documenting performance in a useful and constructive way?

• A. Use general terms
• B. Focus on positive comments
• C. Use adjectives and adverbs sparingly
• D. Use different procedures for different personalities

Which one of the following is not a benefit of rehiring ex-employees?

• A. Becoming brand ambassadors
• B. Longer tenure
• C. Improved leadership skills
• D. Reduction in onboarding time

When a CP plan is implemented, organizations need to make clear:

• A. What is expected of employees
• B. What specific behaviors or results will be rewarded
• C. How employees can achieve specified behaviors or results
• D. All of these are correct

Intangible rewards include all of the following EXCEPT:

• A. Recognition and status
• B. Employment security
• C. Challenging work
• D. Income Protection

An employment relationship where the employer or employee can terminate the relationship at anytime is called _____________________.

• A. negligence
• B. employment at will
• C. adverse impact
• D. defamation