What is the first step in resolving conflict effectively according to the passage?

• Recognizing the root causes of conflict

• Setting ground rules

• Encouraging empathy

• Collaborative problem solving

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Understanding

Which of the following is NOT a technique mentioned for effective mediation?

• Active listening

• Setting ground rules

• Encouraging competition

• Collaborative problem solving

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Understanding

In mediation, active listening involves fully concentrating on what the other person is saying, understanding their message, responding thoughtfully, and ______ what has been said.

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Applying

What is the role of empathy in conflict resolution as described in the passage?

• To help students understand each other's perspectives

• To encourage students to win arguments

• To allow students to express anger freely

• To make students agree with the teacher

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Applying

Before entering a mediation session, it is essential to establish ______ to ensure the discussion remains respectful and productive.

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Applying

Which step is NOT part of the collaborative problem-solving process?

• Identifying the problem

• Brainstorming solutions

• Ignoring the issue

• Evaluating options

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Analyzing

After a mediation session, teachers should follow up with the involved parties to ensure that the agreed-upon solution is being ______.

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Analyzing