DPR20043 RETAIL CUSTOMER SERVICE CHATPER 6

A................... is a centralized office or facility where customer service representative handle inbound and outbound call.

• Mobile technologies

• Social media

• Call center

• Internet

Refer to the use of mobile devices such as smartphones, tablets and related technologies to access information and services.

Used for the marketing, reminders and updates to the customers.

• SMS & Push nofitications

• Mobile payments

• Mobile apps

• Mobile customer support

..................... is a global network interconnected computers that enables the exchange of data and access to information and services online.

• Omnichannel

• E-commerce

• Internet

• Communication

Enables cloud computing, which supports data storage, software and other services for retailer and customer services.

................... analyze customer data to personalize marketing efforts, recommendations, and promotions.

• Data and analytics

• Community building

• Artificial intelligence

• Customer relationship management

Digital screens offer interactive content, promotions, and information, enhancing the in-store experience.

Analysing data from various sources helps retailers understand customer behaviour, preferences, and buying patterns.

• data analytics

• digital signage

• digital payment solutions

• omnichannel retailing

Omnichannel integrates online and offline channels, allowing customers to shop seamlessly across different platforms and touchpoints.

• Yes

• No

Robotics allow customers to see how different clothes or accessories look on them without physically trying them on.

• Yes

• No