Weekly Training: Gross Adds

What is the name of the tool in OMNI that is the central hub for all information related to Verizon?

• Info Manager
• Virtual Support Link

• Quick Quote Tool

• VZ Engage

Which tool enables you to reach out to customers directly and to try to get them to come into the store?

This tool allows customers to manager their account directly from their phone.

• My Verizon App
• Quick Quote Tool

• VZ Engage

• Info Manager

When is the best time to position a new line of service to a customer?

• At the Beginning of the Sale

• When Activating the Customer's Phone

• When Transferring the Customer's Information

• When Checking out in RQ

My Offers are promotions that are targeted to all new customers.

• True

• False

This discount is $10 per line and requires the customer to sign up for Paperless Billing.

• Verizon Employee

• Teacher/Nurse

• Auto Pay

• Military/First Responder

How much is the Military/First Responder Discount for 4 or more lines?

Keeping track of your inventory can help you close more Add A Line Sales.

• True

• False

For Gross Adds, focus on adding the fourth line to build the most value for customers

• True

• False

What type of question can you ask at the beginning of the sale to get the customer to talk more about themselves so that we can learn more about their needs?