Understanding Bias and Diversity in the Workplace

What was the main response of Starbucks to the viral incident involving two Black men in 2018?

• They offered free coffee to all customers.

• They fired the manager involved.

• They closed all stores for diversity training.

• They increased their coffee prices.

Why are one-time bias training sessions considered ineffective?

• They are not attended by all employees.

• They are too expensive.

• They focus too much on technical skills.

• They do not change a company's culture.

What is the 'prove it again' pattern of bias?

• A pattern where some groups have to repeatedly prove their competence.

• A pattern where everyone is treated equally.

• A pattern where only technical skills are valued.

• A pattern where only women face bias.

Which group reports experiencing all five patterns of bias?

• Women of color

• White women

• White men

• Men of color

What is a 'bias interrupter'?

• A new type of diversity training.

• A way to promote only women in the workplace.

• A method to stop bias in its tracks using evidence and metrics.

• A tool to increase company profits.

In the real-life example, what was the consequence of unchecked gender bias?

• More women in leadership roles.

• Increased company profits.

• Improved employee morale.

• Jeopardizing the company's mission.

What was one of the solutions implemented to address bias in performance evaluations?

• Eliminating performance evaluations altogether.

• Focusing only on technical skills.

• Hiring more male employees.

• Redesigning the performance evaluation form.

How did the use of bias interrupters affect feedback for people of color?

• It increased constructive feedback by 30%.

• It had no effect on feedback.

• It only benefited white men.

• It decreased the amount of feedback.

What is the new DEI playbook's approach to achieving diversity goals?

• Using standard business tools and metrics.

• Relying on sincere conversations about inequality.

• Focusing only on hiring more diverse candidates.

• Using traditional diversity training methods.

What is the main message to CEOs regarding diversity, equity, and inclusion?

• They already know what to do using standard business tools.

• They should ignore diversity issues.

• They need to hire more consultants.

• They should focus only on gender diversity.