PCC BCD80Q

B. Co-Creating the Relationship| CC 5. Maintains Presence 1) A coach and a client are in a deep conversation about career transition. The coach notices the client displays a change in energy every time they mention their work. The coach senses there is definitely more to it than what is being shared in the session. In the next session, the client breaks down and mentions, “I’m honestly tired of the job pressure. I have decided I need to take a long break from work. Maybe, go on a holiday.” The coach feels disappointed that the client has not followed the plan of the career transition process and shows a sudden change of decision. What should the coach do?

• 1.Reflect on the coaching progress to understand what could have been done in a different way to ensure the client stayed right on track.
• 2.Set aside the disappointment. Remain present with the client in the moment and invite them to share more about their decision.
• 3.Praise the client for the bold step! Mention a good break is essential for the client.
• 4.Ask the client why they failed to follow through the plan. Make them responsible for future issues in their career.

B. Co-Creating the Relationship| CC 5. Maintains Presence 1) A coach and a client are in a deep conversation about career transition. The coach notices the client displays a change in energy every time they mention their work. The coach senses there is definitely more to it than what is being shared in the session. In the next session, the client breaks down and mentions, “I’m honestly tired of the job pressure. I have decided I need to take a long break from work. Maybe, go on a holiday.” The coach feels disappointed that the client has not followed the plan of the career transition process and shows a sudden change of decision. What should the coach do? What is the WORST action?

• 1.Reflect on the coaching progress to understand what could have been done in a different way to ensure the client stayed right on track.
• 2.Set aside the disappointment. Remain present with the client in the moment and invite them to share more about their decision.
• 3.Praise the client for the bold step! Mention a good break is essential for the client.
• 4.Ask the client why they failed to follow through the plan. Make them responsible for future issues in their career.

2) A coach has a client for career coaching. The coach notices the client exhibits a certain amount of fear. The client is also feeling stuck in their career progress. The usually sweet-tempered client is quite shy by nature with anxious behavior. One day, the client mentions, “I’ve been offered a post on the other side of the globe. I know I can’t do this, so I guess I will refuse the offer.” The coach listens to this and is aware this can be the opportunity the client was waiting for. The coach is also aware of the client’s level of anxiety and lack of belief in self and it can impact this decision. What should the coach do?

• 1.The coach listens deeply. Asks the client if they would like to spend time reflecting on this decision while exploring the reason behind this decision.
• 2.The coach listens deeply and sympathizes and is present in the situation with the client.
• 3.The coach asks the client doubtfully if they are sure they want to reject the offer.
• 4.The coach advises the client that this could be the worst decision to make for their career.

2) A coach has a client for career coaching. The coach notices the client exhibits a certain amount of fear. The client is also feeling stuck in their career progress. The usually sweet-tempered client is quite shy by nature with anxious behavior. One day, the client mentions, “I’ve been offered a post on the other side of the globe. I know I can’t do this, so I guess I will refuse the offer.” The coach listens to this and is aware this can be the opportunity the client was waiting for. The coach is also aware of the client’s level of anxiety and lack of belief in self and it can impact this decision. What should the coach do? What is the WORST action?

• 1.The coach listens deeply. Asks the client if they would like to spend time reflecting on this decision while exploring the reason behind this decision.
• 2.The coach listens deeply and sympathizes and is present in the situation with the client.
• 3.The coach asks the client doubtfully if they are sure they want to reject the offer.
• 4.The coach advises the client that this could be the worst decision to make for their career.

3) A top-level professional from the creative field has approached a coach for Life Leadership coaching. The professional is also experiencing separation from their romantic partner and conveys going through a tough time. After a couple of sessions, the client throws their hands up in the air and says, “I feel so stuck and confused. At times, I feel I know where I am going. There are times when I do not feel empowered at all. It’s like a maze of thoughts.” The client expresses a struggle to find their way out. What should the coach do?

• 1.Allow the client to express themselves. A coach has to listen deeply after all and maintain presence!
• 2.Invite the client to reflect, and share which area they would like to first discuss to examine further to feel unstuck and move the client forward.
• 3.Tell the client what is to be done next to have clarity of thought.
• 4.Invite the client to find possible solutions and take a break from the coaching sessions.

3) A top-level professional from the creative field has approached a coach for Life Leadership coaching. The professional is also experiencing separation from their romantic partner and conveys going through a tough time. After a couple of sessions, the client throws their hands up in the air and says, “I feel so stuck and confused. At times, I feel I know where I am going. There are times when I do not feel empowered at all. It’s like a maze of thoughts.” The client expresses a struggle to find their way out. What should the coach do? What is the WORST action?

• 1.Allow the client to express themselves. A coach has to listen deeply after all and maintain presence!
• 2.Invite the client to reflect, and share which area they would like to first discuss to examine further to feel unstuck and move the client forward.
• 3.Tell the client what is to be done next to have clarity of thought.
• 4.Invite the client to find possible solutions and take a break from the coaching sessions.

4) A seasoned professional is seeking coaching for their career change. The client is usually determined and friendly in all the coaching sessions. When the client arrives for the session on the tenth day, the coach senses a change in their approach. The client breaks down and confides about an injustice they faced at work. The client says, “I feel so miserable because of the way my manager spoke to me. I was ticked off in front of the team and it wasn’t even my fault.” The coach offers a tissue to the client while knowing they have no details about the issue. What does the coach do?

• 1.Request the client to return to the coaching session after they feel better.
• 2.Say, “I hear how tough this is for you. It makes sense that you feel this way.”
• 3.Acknowledge their emotions and ask them to share more even though the client is upset.
• 4.Say with concern, “You need to forget about this problem! This is a common issue in most workplaces. ”

4) A seasoned professional is seeking coaching for their career change. The client is usually determined and friendly in all the coaching sessions. When the client arrives for the session on the tenth day, the coach senses a change in their approach. The client breaks down and confides about an injustice they faced at work. The client says, “I feel so miserable because of the way my manager spoke to me. I was ticked off in front of the team and it wasn’t even my fault.” The coach offers a tissue to the client while knowing they have no details about the issue. What does the coach do? What is the WORST action?

• 1.Request the client to return to the coaching session after they feel better.
• 2.Say, “I hear how tough this is for you. It makes sense that you feel this way.”
• 3.Acknowledge their emotions and ask them to share more even though the client is upset.
• 4.Say with concern, “You need to forget about this problem! This is a common issue in most workplaces. ”

5) A relationship coach is working with a distraught client to work on their relationship issues. These sessions have been tough for the coach with the client experiencing a range of issues. The client is struggling to connect with their partner and is going through a wave of emotions. The coach feels kindly and drawn to offer an empathetic shoulder to lean on. While the sessions have been tough, this particular one seemed the worst in terms of the anguish felt by the client. Apart from incessant sobbing in a burst of emotion, the client sits teary-eyed and gasping due to all the stress. What should the coach do?

• 1.Ask the client 2-3 times about the cause of their anxiety.
• 2.Divert the topic. The coach needs to change the track of the session immediately.
• 3.Allow their own mind to wander. After all, this is impacting the self and one should learn to detach.
• 4.Remain neutral and work confidently with the client towards slow, deep breathing techniques to calm their system.

5) A relationship coach is working with a distraught client to work on their relationship issues. These sessions have been tough for the coach with the client experiencing a range of issues. The client is struggling to connect with their partner and is going through a wave of emotions. The coach feels kindly and drawn to offer an empathetic shoulder to lean on. While the sessions have been tough, this particular one seemed the worst in terms of the anguish felt by the client. Apart from incessant sobbing in a burst of emotion, the client sits teary-eyed and gasping due to all the stress. What should the coach do? What is the WORST action?

• 1.Ask the client 2-3 times about the cause of their anxiety.
• 2.Divert the topic. The coach needs to change the track of the session immediately.
• 3.Allow their own mind to wander. After all, this is impacting the self and one should learn to detach.
• 4.Remain neutral and work confidently with the client towards slow, deep breathing techniques to calm their system.