Effective Communication Skills Assessment

Irshad Manji discusses the importance of diversity and how it can either divide or unite society. She shares her personal journey from being a 'culture warrior' to promoting constructive conversations. Manji introduces five skills to reduce emotional defenses: deep breathing, creating common ground, asking sincere questions, listening to learn, and using 'Tell me more.' These skills aim to transform contentious issues into productive dialogues, emphasizing understanding and collaboration over winning arguments.

What is the main issue with labels according to the video?

• They are too simplistic.

• They prevent people from evolving.

• They make people static.

• They are not inherently problematic, but people are not static.

What realization did Irshad Manji have about her approach as a 'culture warrior'?

• It helped her win arguments.

• It made her critics more defensive.

• It was effective in changing minds.

• It was the best way to engage with others.

What is the purpose of deep breathing as a skill?

• To increase heart rate.

• To avoid stress altogether.

• To transition from emotional to cognitive thinking.

• To relax the body completely.

How can one proactively create common ground?

• By ignoring differences.

• By avoiding contentious topics.

• By focusing only on agreements.

• By acknowledging the complexity of individuals.

What is the benefit of asking a sincere question before stating your viewpoint?

• It helps you avoid the topic.

• It allows you to dominate the conversation.

• It gives you time to think of a response.

• It shows you are open to learning and understanding.

What is the difference between listening to win and listening to learn?

• Listening to learn is about proving your point.

• Listening to win is more effective.

• Listening to learn involves ignoring the other person.

• Listening to win involves finding flaws in arguments.

What should you say to encourage someone to elaborate on their viewpoint?

• I disagree.

• Explain yourself.

• Why do you think that?

• Tell me more.

What was the outcome of the police officer's approach in the real-life example?

• The activist left the meeting.

• The activist apologized and collaborated.

• The activist ignored him.

• The activist became more aggressive.

What is the ultimate goal of using these skills in conversations?

• To avoid all conflicts.

• To increase the chances of healthy outcomes.

• To feel morally superior.

• To win every argument.

What question should you ask yourself to determine your true motivation in a conversation?

• Am I in it to avoid conflict?

• Am I in it to be liked?

• Am I in it to win?

• Am I in it to solve the problem?