HTM Chapter 5

What is the most common way to categorize properties in the lodging industry?

• By size

• By location

• By type of service

• By ownership

What are urban hotels also known as?

• Suburban hotels

• Highway hotels

• City-center hotels

• Rural hotels

What does the American Automobile Association (AAA) use to rate hotels?

• Stars

• Diamonds

• Circles

• Squares

What type of properties typically receive a high number of stars?

• Budget properties

• Luxury properties

• Family properties

• Business properties

What is the role of third-party companies in hotel ratings?

• To provide standardized ratings

• To offer discounts

• To collect guest data

• To manage hotel staff

What does the organization of a hotel depend on?

• The location of the hotel

• The size of the hotel and number of services

• The color of the hotel

• The age of the hotel

Which department is responsible for verifying cash deposits and financial reports?

• Housekeeping

• Front office

• Accounting

• Human resources

What is the relationship between hotel size and the number of divisions?

• Larger hotels have fewer divisions

• Larger hotels have more divisions

• Hotel size does not affect divisions

• Smaller hotels have more divisions

What is the primary function of the front office in a hotel?

• Cleaning rooms

• Managing guest interactions

• Preparing meals

• Organizing events

What does the hotel collect from retail outlets for the use of space?

• Service fee

• Monthly compensation (rent)

• Commission

• Security deposit