Management Core 3 DECA

The key to complying with laws and regulations is to focus on those that

• are the easiest to learn.

• bring serious consequences.

• only affect your career.

• apply to you.

Which of the following is a prereading activity that often helps businesspeople determine if online information is relevant to the specific topic that they are researching:

• Scanning titles and headings

• Underlining review questions

• Taking detailed notes

• Memorizing glossary terms

Kelly works at a fast-food restaurant. During her initial training, her manager taught her how to operate the milkshake machine and showed her the list of steps for making different milkshakes. When a customer orders a mint chocolate chip milkshake, Kelly ignores the instructions sheet and accidentally puts the mint flavor into strawberry ice cream. This is an example of the importance of

• following written directions.

• trusting your feelings.

• making up your own rules.

• mistrusting written directions.

Andreas is listening to his coworker Melissa present her idea for a marketing campaign to their manager. What could Andreas do to encourage and support Melissa during her presentation?

• Look down at the papers in front of him

• Nod, smile, and maintain eye contact

• Avoid eye contact and act preoccupied

• Laugh and smile at everything Melissa says

A month ago, Carmen volunteered to bring cookies to her school's bake sale. She waited until the morning of the bake sale to bake the cookies, and now she has to get them done as quickly as she can. She tries a cookie when it comes out of the oven, and it tastes terrible. Carmen looks back at the recipe and realizes she left out several key ingredients because she was in such a hurry. Which of these steps for following written instructions did Carmen ignore?

• Don't rush.

• Accept responsibility.

• Know the end result.

• Go in order.

Which of the following is a rule of good listening:

• Eliminate background noise.

• Listen with empathy.

• Be thinking about what you will say next.

• Stand as close as possible to the speaker.

One of the disadvantages of using nonverbal communication is that it

• is not a common form of communication.

• may not be interpreted accurately.

• is not considered courteous.

• may not be associated with leadership.

To evaluate any idea objectively, it is important to consider

• personal opinions.

• potential problems.

• market research.

• competitors' activities.

Pablo takes a phone call for a coworker. In order for Pablo's coworker to be able to follow up with the caller, Pablo should ask the caller for their

• name, current address, and extension number.

• name, organization, and phone number.

• phone number, last name, and zip code.

• phone number, last name, and address.

What is a key to effective note-taking?

• Capturing every detail

• Active listening

• Creative thinking

• Using an outline