
Email Etiquette and Components Quiz
Quiz
•
English
•
Professional Development
•
Medium
Lurdes Martins
Used 3+ times
FREE Resource
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a professional tone in a hotel industry email?
Thank you for your inquiry about room availability for December.
Hey, got your email about rooms. What do you need?
Please reply ASAP so I can figure out your request.
Yo, let me know if you need more info!
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It's okay to use all capital letters for emphasis in a professional email.
True
False
3.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
When responding to a complaint, it is important to remain __________ and offer solutions.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most professional way to start an email?
Good morning, Mr. Brown
Hello, Mr. Brown
Hi, Mr. Brown
Dear Mr. Brown,
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which subject line is most appropriate for replying to a hotel reservation inquiry?
Reservation Inquiry for December 10-12
Re: Your Email
About your dates!
Urgent!!!
6.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
We ______ to inform you that the hotel is fully booked for the requested dates.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which word best completes the sentence: 'I would be __________ if you could confirm your arrival time.'
grateful
happy
relieved
excited
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