DEVELOPING PMS_LATES

1. Which of the following questions should a communication plan answer?

• What is Performance Management

• How does performance management fit in our strategy

• what are my responsibilities

• all of the above

Selective ________ is a tendency to expose our minds only to ideas with which we already agree.

• exposure

• perception

• retention

• none of the above

3. Selective _____________ is a tendency to perceive a piece of information as meaning what we would like it to mean.

• exposure

• perception

• retention

• none of the above

4. To control biases and increase acceptance of the performance management system, increase ______________ involvement.

• human resource

• employee

• customer

• none of the above

5. _________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.

• provide facts and conclusions

• put it in writing

• strike first

• say it and then say it again

__________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.

• provide facts and conclusions

• put it in writing

• strike first

• say it and then say it again

7. A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

• Level 1 or Level A

• Level 2 or Level B

• Level 3 or Level C

• None of the answers

8. ________ error leads to attraction so that we tend to favor those who are similar to us.

• similar to me

• constrast

• leniency

• severity

9. When selecting a group to pilot test the performance management system, choose a group which is:

• hardworking

• average

• unique

• none of the above

10. Choose the evaluation method below that measures the perceptions of the system’s users:

• a. quality of information

• b. quality of performance discussion meeting

• c. system satisfaction

• d. overall cost/benefit ratio