Understanding Customer Service

Understanding Customer Service

11th Grade

12 Qs

quiz-placeholder

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Understanding Customer Service

Understanding Customer Service

Assessment

Quiz

Professional Development

11th Grade

Practice Problem

Hard

Created by

Ann-Marie Loughran

Used 1+ times

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can businesses ensure they provide quality customer service?

By ignoring feedback

By understanding customer needs

By reducing staff

By increasing prices

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do to avoid scaring the customer?

Frown at them

Smile at them

Yell at them

Ignore them

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do to make customers feel you are helping them?

Avoid eye contact

Maintain short eye contact

Stare at them

Look away constantly

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What technique helps in identifying customer needs?

Ignoring customer feedback

Listening actively

Talking continuously

Offering discounts

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of buying experiences are based on how customers feel they are being treated?

60%

80%

70%

50%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of customers will return if you solve their problems?

50%

60%

70%

80%

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of shoppers trust online reviews as much as word of mouth?

84%

70%

60%

50%

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