Final Workplace Readiness Practice Test

(1)An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• A. teamwork.
• B. critical thinking and problem solving.
• C. creativity and innovation.
• D. work ethic.

(1)Which is the best example of "demonstrating creativity and innovation"?

• A. Evaluating potential solutions and resources
• B. Developing and/or improving products, services, or processes
• C. Displaying a disciplined work ethic
• D. Prioritizing your job tasks on a daily basis

(1)You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• A. work ethic and adaptability.
• B. creativity and innovation.
• C. integrity and resolve.
• D. customer service.

(1)Eli proposed a plan to expand his business while cutting costs. This is an example of:

• A. professionalism.
• B. big-picture thinking.
• C. dependability.
• D. creativity.

(1)Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• A. creativity.
• B. efficiency.
• C. professionalism.
• D. big-picture thinking.

(1) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• A. negotiation
• B. innovation
• C. collaboration
• D. initiative

(1)An example of demonstrating creativity and innovation at work is to:

• A. arrive to work on time each day.
• B. follow work protocol as stated by the employee policies.
• C. have a positive relationship with your manager.
• D. learn to do your job more efficiently.

(1) The ability to find and allocate available resources to improve a product or service is an example of:

• A. critical thinking.
• B. innovation.
• C. Information security.
• D. career management.

(1)During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• A. research how competitors have done it.
• B. ignore requests that are outside of your job description.
• C. ask your coworkers what they would do.
• D. consult the employee handbook.

(1)Which of the following statements best resembles the creative process?

• A. Find a disruption and imitate it.
• B. Find a repeating pattern.
• C. Find a pattern and disrupt it.
• D. Focus on a single idea and repeat it.