3-3 Customer Service Quiz Business U
Authored by Anita Smith
Business
9th - 12th Grade
Used 1+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a Complaining Customer?
Someone who often experiences dissatisfaction with a product or service.
Someone who uses manipulative measures to avoid paying.
Someone who feels they know more than others.
Someone who anticipates customer needs.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a Complaint in customer service terms?
A conversation to find out why a customer left.
A type of communication claiming deficiencies in a product or service.
The act of anticipating customer needs.
The individualized attention provided to customers.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a Customer Exit Interview?
A conversation to find out why a customer left.
A type of communication claiming deficiencies in a product or service.
The act of anticipating customer needs.
The individualized attention provided to customers.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is a Dishonest Customer?
Someone who often experiences dissatisfaction with a product or service.
Someone who uses manipulative measures to avoid paying.
Someone who feels they know more than others.
Someone who anticipates customer needs.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who is a Domineering Customer?
Someone who often experiences dissatisfaction with a product or service.
Someone who uses manipulative measures to avoid paying.
Someone who feels they know more than others.
Someone who anticipates customer needs.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Reactive Customer Service?
The act of anticipating customer needs.
A conversation to find out why a customer left.
When a service team reacts and resolves customer issues.
The individualized attention provided to customers.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Customer Service?
The act of anticipating customer needs.
A conversation to find out why a customer left.
When a service team reacts and resolves customer issues.
The individualized attention provided to customers.
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