
Hotel Guest Experience Quiz
Quiz
•
Hospitality and Catering
•
12th Grade
•
Medium

Liane Lapointe
Used 1+ times
FREE Resource
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the consequence of a bad review for a hotel?
Increased bookings
Loss of future bookings
Higher room rates
More positive feedback
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the ultimate goal for hotels regarding their guests?
To have guests stay longer
To have guests become loyal customers
To have guests spend more money
To have guests use more amenities
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key priority for hoteliers ?
Expanding hotel size
Ensuring hotel remains competitive
Hiring more staff
Reducing hotel costs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can the hotel identify by responding to reviews?
Hotel's strengths and weaknesses
Local competitors
Best travel deals
Popular tourist spots
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What event caused a halt in the growth of online reviews?
A global economic recession.
The rise of social media platforms.
Covid-19 pandemic.
Changes in travel regulations.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which online review site has taken the lead over the last decade ?
TripAdvisor
Booking.com
Yelp
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be the tone of responses to reviews?
Aggressive
Polite
Indifferent
Sarcastic
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