The Quest for Knowledge to Resolve a Conflict

What is a common cause of workplace conflict?

• Clear communication

• Shared goals

• Strong team bonds

• Miscommunication

Limited resources, like time or budget, can be a trigger for workplace conflict.

• True

• False

Conflict in the workplace often arises when people have different _______ or priorities.

Which type of conflict occurs due to unclear job roles and overlapping responsibilities?

• Communication Conflict

• Task-Based Conflict

• Role Conflict

• Interpersonal Conflict

Two employees disagree about the best approach to complete a project. This is an example of what type of conflict?

• Interpersonal Conflict

• Values Conflict

• Role Conflict

• Task-Based Conflict

Interpersonal conflicts often arise due to differences in personality or communication styles.

• True

• False

Which of the following techniques involves listening carefully to understand someone’s viewpoint without interrupting?

• Mediation

• Active Listening

• Assertive Speaking

• Problem Solving

If two colleagues have a disagreement, which approach is most likely to help them resolve it constructively?

• Blaming each other

• Ignoring each other

• Open communication and active listening

• • Reporting the issue without discussion

Mediation involves bringing in a neutral third party to help resolve a conflict.

• True

• False

What is the main purpose of resolving conflicts constructively?

• To assign blame effectively

• To create a healthier, more collaborative work environment

• To get others to agree with you

• To avoid addressing underlying issues