What does an SLA stand for?

6.1.5 Importance of Service Level Agreements (SLAs): Quiz

Quiz
•
Financial Education
•
12th Grade
•
Hard

Lenna Alexandre
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service Level Agreement
Service Level Arrangement
Service Legal Agreement
Service Legal Arrangement
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key purpose of an SLA?
To outline penalties for non-compliance
To set clear expectations
To provide financial statements
To offer marketing strategies
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do contractual obligations in an SLA ensure?
Flexibility in service delivery
Defined responsibilities
Increased costs
Unlimited scope
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In an accounting context, who are considered internal stakeholders?
Customers
Suppliers
Management team and departments
Shareholders
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a benefit of working within the scope of engagement in an SLA?
Lowering service standards
Extending deadlines indefinitely
Avoiding scope creep
Increasing costs
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is crucial for clear standards of service in an SLA?
Ambiguity in terms
Vague descriptions
Specific metrics
General guidelines
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is customer service important in an SLA?
To increase the complexity of services
To ensure client satisfaction
To reduce staff involvement
To limit service delivery
Create a free account and access millions of resources
Similar Resources on Quizizz
22 questions
Marketing & Sports Marketing Post- Assessment

Quiz
•
12th Grade
20 questions
EPF unit 2

Quiz
•
12th Grade
20 questions
2.1 The roles and responsibilities of accounting professionaQuiz

Quiz
•
12th Grade - University
15 questions
Economic Principles Quiz

Quiz
•
12th Grade - University
20 questions
Teknisi Akuntansi Ahli

Quiz
•
12th Grade
20 questions
OCS Economics Personal Finance Final Exam Review part 1

Quiz
•
11th Grade - University
17 questions
WesGold Fellows Week 5

Quiz
•
9th - 12th Grade
17 questions
Income and Taxes

Quiz
•
9th - 12th Grade
Popular Resources on Quizizz
25 questions
Equations of Circles

Quiz
•
10th - 11th Grade
30 questions
Week 5 Memory Builder 1 (Multiplication and Division Facts)

Quiz
•
9th Grade
33 questions
Unit 3 Summative - Summer School: Immune System

Quiz
•
10th Grade
10 questions
Writing and Identifying Ratios Practice

Quiz
•
5th - 6th Grade
36 questions
Prime and Composite Numbers

Quiz
•
5th Grade
14 questions
Exterior and Interior angles of Polygons

Quiz
•
8th Grade
37 questions
Camp Re-cap Week 1 (no regression)

Quiz
•
9th - 12th Grade
46 questions
Biology Semester 1 Review

Quiz
•
10th Grade