What does an SLA stand for?

6.1.5 Importance of Service Level Agreements (SLAs): Quiz

Quiz
•
Financial Education
•
12th Grade
•
Hard

Lenna Alexandre
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service Level Agreement
Service Level Arrangement
Service Legal Agreement
Service Legal Arrangement
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key purpose of an SLA?
To outline penalties for non-compliance
To set clear expectations
To provide financial statements
To offer marketing strategies
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do contractual obligations in an SLA ensure?
Flexibility in service delivery
Defined responsibilities
Increased costs
Unlimited scope
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In an accounting context, who are considered internal stakeholders?
Customers
Suppliers
Management team and departments
Shareholders
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a benefit of working within the scope of engagement in an SLA?
Lowering service standards
Extending deadlines indefinitely
Avoiding scope creep
Increasing costs
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is crucial for clear standards of service in an SLA?
Ambiguity in terms
Vague descriptions
Specific metrics
General guidelines
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is customer service important in an SLA?
To increase the complexity of services
To ensure client satisfaction
To reduce staff involvement
To limit service delivery
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