6.1.5 Importance of Service Level Agreements (SLAs): Quiz

6.1.5 Importance of Service Level Agreements (SLAs): Quiz

12th Grade

20 Qs

quiz-placeholder

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6.1.5 Importance of Service Level Agreements (SLAs): Quiz

6.1.5 Importance of Service Level Agreements (SLAs): Quiz

Assessment

Quiz

Financial Education

12th Grade

Hard

Created by

Lenna Alexandre

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does an SLA stand for?

Service Level Agreement

Service Level Arrangement

Service Legal Agreement

Service Legal Arrangement

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key purpose of an SLA?

To outline penalties for non-compliance

To set clear expectations

To provide financial statements

To offer marketing strategies

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do contractual obligations in an SLA ensure?

Flexibility in service delivery

Defined responsibilities

Increased costs

Unlimited scope

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In an accounting context, who are considered internal stakeholders?

Customers

Suppliers

Management team and departments

Shareholders

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a benefit of working within the scope of engagement in an SLA?

Lowering service standards

Extending deadlines indefinitely

Avoiding scope creep

Increasing costs

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is crucial for clear standards of service in an SLA?

Ambiguity in terms

Vague descriptions

Specific metrics

General guidelines

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is customer service important in an SLA?

To increase the complexity of services

To ensure client satisfaction

To reduce staff involvement

To limit service delivery

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