MGMT201 Change and Planning Quiz 3 Review

What is a change agent?

• A person who resists change

• Someone who acts as a catalyst for change

• A manager who ignores change

• An employee who is indifferent to change

Which stage of change reaction involves acceptance of the need to change?

• Adaption

• Mourning

• Anger

• Denial

What does the Calm Waters metaphor represent?

• A sudden disruption

• A stable equilibrium

• An unplanned change

• A chaotic change process

Which area of change focuses on modifying attitudes and behaviors?

• People

• Structure

• Technology

• Strategy

What is automation?

• Increasing manual processes

• Using more employees for tasks

• Eliminating technology in the workplace

• Replacing tasks done by people with machines

What is the primary purpose of planning in management?

• To focus solely on financial outcomes

• To ignore organizational needs

• To set goals and develop strategies to achieve them

• To create chaos in the organization

What are strategic plans?

• Plans for specific operational areas

• Short-term plans for immediate needs

• Plans that are not documented

• Plans that apply to the entire organization

What is the difference between stated objectives and real objectives?

• Real objectives are always written down

• Stated objectives are what the organization wants the public to believe

• Stated objectives are more important than real objectives

• There is no difference

What does Management by Objectives (MBO) involve?

• Creating objectives without input

• Ignoring employee performance

• Setting mutually agreed-upon goals

• Setting objectives that are not shared

What is environmental scanning?

• Collecting data without analysis

• Screening information to detect emerging trends

• Focusing only on internal issues

• Ignoring market trends