Grade 11 Module 3 speaking Qatari Curriculum

Ahmed : I’d like a double room with a sea view.

Yahiya : _________________________________________

Which of the following best expresses PROVIDING INFORMATION?

• A. I’m terribly sorry about that.

• B. I’m afraid it’s not good enough.

• C. There’s only a single room available at the moment.

• D. Sorry, did you say that you like big rooms?

Sama: ____________________________________

Salma: Four.

Which of the following best expresses ASKING FOR INFORMATION?

• A. Could you say that again?

• B. Can you give me a contact number?

• C. Which dates would you like to stay?

• D. How many nights do you need the room for?

Guest : I’d like to book a room for 7th and 8th March.

Receptionist: ___________________________________________

Which of the following best expresses PROVIDING INFORMATION?

• A. I’m afraid I didn’t understand that.

• B. Please accept our apologies.

• C. There’s been some sort of mistake.

• D. I’m afraid there’s nothing available for those dates.

Yazan: _____________________________________________

Hassan: Twelve.

Which of the following best expresses DISCUSSING TERMS?

• A. I’m afraid I didn’t understand that.

• B. Do you really expect me to stay in that room?

• C. What’s the price per night?

• D. Do you have anything cheaper?

Hamad: ___________________________________

Majed: We will fix it immediately.

Which of the following best expresses COMPLAINING?

• A. If you ask me, it is really useful.

• B. The room’s rather small.

• C. The air conditioning isn’t working.

• D. I am not satisfied with the service.

Saleh: Do you really expect me to stay in this room?

Ahmed: ___________________________________________

Which of the following best expresses APOLOGISING?

• A. Could you explain that to me, please?

• B. Let me check availability.

• C. I’m sorry for the inconvenience.

• D. Yes. Keeping our customers happy is our top priority.

Which of the following BEST expresses non-understanding?

• A.I am afraid I didn’t understand that

• B. I am really sorry about that.

• C. in my opinion, we have to go out

• D. I regret talking to you that way.

Which of the following BEST used to ask for information in a hotel?

• A.

  What on earth is happening?

• B.

  Is breakfast included in the price?

• C. I don’t think that room is comfortable.

• D. Let me check the availability of the room.

Which of the following expresses dissatisfaction in a hotel?

• .A

  Please accept our apologies.

• B. Let me check the availability of the room.

• C.

  Is breakfast included in the price?

• D. Do you really expect me to stay in that room?