Service Order

What CRM option do you use to view whether a permit is required for a premise?

• BP Overview - Contract Tab

• Permit Rqmt - Technical Master Data

• Display Premise

• Service Order History

When a service order is completed, what is the icon you will see?

• Green Flag

• Red Flag

• Checkered Flag

• Hammer and Wrench

When creating a service order, you must use the installation drop down menu to choose the type of service

• True

• False

Customers can book appointments through the IVR or Website

• True

• False

Where can you see the list of past, current and future service orders for a premise?

• Contract Management

• Technical Master Data

• Business Master Data

• BP Overview

Temporary Disconnect Orders can be used for inactive accounts

• True

• False

Which of the following are Gas Service Order?

• Review Case

• Investigation

• Meter Maintenance

• Unmetered

• Misc Read Order

Which of the following are true about Service Order Suite?

• It communicates in real time with CRM

• It is used by field technicians

• It is integrated with SAP/CRM

• It is used by agents to create service orders

How many appointments options will the IVR offer to a customer?

• 1

• 2

• 4

• 3

A customer requesting service on an inactive BA will require what type of order?

• Unmetered

• Misc Service Order

• Meter Installation

• None, we can not create an order for an inactive contract