Service Order

Service Order

Professional Development

12 Qs

quiz-placeholder

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Service Order

Service Order

Assessment

Quiz

Other

Professional Development

Medium

Created by

Janorith Alvarez

Used 4+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What CRM option do you use to view whether a permit is required for a premise?

BP Overview - Contract Tab

Permit Rqmt - Technical Master Data

Display Premise

Service Order History

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a service order is completed, what is the icon you will see?

Green Flag

Red Flag

Checkered Flag

Hammer and Wrench

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When creating a service order, you must use the installation drop down menu to choose the type of service

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers can book appointments through the IVR or Website

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can you see the list of past, current and future service orders for a premise?

Contract Management

Technical Master Data

Business Master Data

BP Overview

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Temporary Disconnect Orders can be used for inactive accounts

True

False

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are Gas Service Order?

Review Case

Investigation

Meter Maintenance

Unmetered

Misc Read Order

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