Dimensions of Quality Quiz

1. Which ONE of the following is the most important factor that influences a customer's 'perceived quality' of a product?

• A) The product's price

• B) The product's warranty

• C) The customer's past experiences with the product

• D) The product's availability in stores

2. Which dimension of quality is most likely to be influenced by a customer's personal preferences?

• A) Performance

• B) Aesthetics

• C) Conformance

• D) Reliability

3. Which dimension of quality is most closely related to how long a product can be used before it needs to be replaced?

• A) Durability

• B) Reliability

• C) Conformance

• D) Serviceability

4. Which dimension of quality is most likely to be affected by the skills and training of the service technicians?

• A) Aesthetics

• B) Conformance

• C) Reliability

• D) Serviceability

5. Which dimension of quality refers to how well a product meets its intended design specifications?

• A) Performance

• B) Features

• C) Conformance

• D) Durability

6. 6. Which ONE of the following is NOT a dimension of quality?

• A) Price

• B) Perceived quality

• C) Durability

• D) Aesthetics