How many steps are there to answer the SCM (email)

• 4

• 5

• 6

• 7

Write down the 1st letter of each of the steps to answer SCM.

In which step of the SCM do we show our friendliness by making 'small talk'.

• Greetings

• Opening

• Answer

• Elaborate

"It's brilliant that you are doing something for charity. I would love to join you!"

What opening techniques are being used in the above opening lines.

• Thank

• I feel

• You feel

• Respond

• Reassure

Which of the following is the correct phrase for giving suggestions/opinion

• From my opinion, you should...

• In my personal standpoint, you should

• For my point of view, you should

• In my personal view, you should...

• Personality speaking, you should...

Which of the following is not a cohesive device

• furthermore

• also

• because

• like

Which of the following is not a cohesive device used to give reasons

• after all,

• seeing that

• therefore

• as

'That's all for now. Keep me posted on any updates. All the best!'

The above is a concluding paragraph from an email. Which of the following are the techniques used.

• That's all

• Hope

• Follow up action

• Well wishes

How many paragraphs must we write for our SCM

• at least one

• at least two

• at least three

• at least four

How many cohesive devices must we use in our SCM in order to get full 5 marks for Organisation (O)

• More than one

• At least one

• At least three

• A wide variety