Room Service Best Practices Quiz

When delivering room service, what is the first thing you should do upon arriving at the guest's door?

• Knock on the door and announce, "Room service!"

• Leave the tray in front of the door and walk away.

• Call the guest from the hallway and ask them to come outside.

• Knock on the door, introduce yourself, and wait for permission to enter.

Which of the following is the most appropriate way to serve food to a guest?

• Place the tray on the guest's bed.

• Politely ask where they would like the food to be placed.

• Leave the tray at the door without entering the room.

• Arrange the food without consulting the guest.

If a guest requests an item that is not on the menu, what should you do?

• Inform them that it's not available and suggest something similar.

• Politely decline their request.

• Inform them you will check with the kitchen and follow up.

• Ignore the request and proceed with their existing order.

When is the best time to present the guest with the bill?

• As soon as you enter the room.

• After the guest has had time to inspect the order.

• Before placing the food down.

• After leaving the room.

How should you handle a guest complaint about the temperature of the food?

• Apologize and offer to replace the item with a freshly prepared one.

• Inform the guest that the food was prepared correctly.

• Suggest they adjust the temperature themselves.

• Ignore the complaint.

What type of room service menu offers a variety of dishes with individual prices for each item?

• Set Menu

• À la carte Menu

• Buffet Menu

• Table d'hôte Menu

Which type of menu provides a pre-set meal with a fixed number of courses for a fixed price?

• À la carte Menu

• Buffet Menu

• Table d'hôte Menu

• Chef's Special Menu

A menu where the guest can eat as much as they like for a fixed price is known as:

• À la carte Menu

• Buffet Menu

• Set Menu

• Room Service Cart Menu

Which of the following best describes a breakfast menu typically offered for room service?

• Only includes continental breakfast options.

• Includes a selection of breakfast items such as eggs, toast, and coffee.

• Only includes pre-made items for quick service.

• Includes lunch and dinner items as well as breakfast.

Which type of room service menu is created daily and may highlight seasonal or chef's specialty items?

• À la carte Menu

• Set Menu

• Chef's Special Menu

• Children's Menu