CHAPTER 9

What is the primary purpose of communication in management?

• To entertain employees

• To transfer understanding and meaning

• To create confusion

• To avoid decision-making

Which part of the communication process involves the person who initiates the communication?

• Channel

• Receiver

• Feedback

• Sender

What is the term for the medium through which a message travels?

• Channel

• Message

• Decoding

• Encoding

Which type of communication is characterized by being tangible and verifiable?

• Non-verbal

• Informal

• Verbal

• Written

What is a significant disadvantage of written communication?

• It is easily misunderstood

• It consumes a great deal of time

• It allows for immediate feedback

• It is permanent and verifiable

What does 'filtering' refer to in communication barriers?

• Decoding errors

• Manipulating information

• Ignoring messages

• Overloading information

Which barrier occurs when individuals have more information than they can process?

• Emotional influence

• Filtering

• Information overload

• Selective perception

What is one way to overcome communication barriers?

• Using complex jargon

• Ignoring nonverbal cues

• Avoiding feedback

• Using simplified language

Why is active listening important in communication?

• It encourages talking over listening

• It allows for passive reception of messages

• It reduces the need for feedback

• It enhances understanding and empathy

What percentage of face-to-face conversation is interpreted through body language?

• 50-65%

• 25-50%

• 65-90%

• 10-25%