Chapter 5 Interviewing candidates

1) Which of the following is the most commonly used selection tool?

• A) telephone reference
• B) reference letter
• C) interview
• D) personality test

2) Which of the following refers to a procedure designed to predict future job performance based on an applicant's oral responses to oral inquiries?

• A) work sample simulation
• B) selection interview
• C) reference check
• D) arbitration

3) When an interview is used to predict future job performance on the basis of an applicant's oral responses to oral inquiries, it is called a ________ interview.

• A) screening
• B) selection
• C) benchmark
• D) background

4) According to the text, selection interviews are classified by all of the following factors EXCEPT ________.

• A) administration
• B) structure
• C) content
• D) length

5) What is the type of interview which lists the questions ahead of time?

• A) structured interview
• B) unstructured interview
• C) situational interview
• D) behavioral interview

6) Which of the following is another term for an unstructured interview?

• A) directive
• B) nondirective
• C) unformatted
• D) administrative

7) Which of the following is an advantage of using a nondirective format when interviewing job candidates?

• A) allows candidates to ask questions
• B) uses a manager's time more effectively
• C) pursues points of interest as they develop
• D) scores and compares candidates with consistency

8) Which of the following is the primary disadvantage of using structured interviews during the employee selection process?

• A) higher potential for bias
• B) limited validity and reliability
• C) inconsistency across candidates
• D) reduced opportunities for asking follow-up questions

9) How do situational interviews differ from behavioral interviews?

• A) Situational interviews are based on an applicant's responses to actual past situations.
• B) Situational interviews are based on how an applicant might behave in a hypothetical situation.
• C) Situational interviews ask applicants job-related questions to assess their knowledge and skills.
• D) Behavioral interviews ask applicants to describe their emotions in different hypothetical situations.

10) Which of the following statements is representative of what might be asked in a behavioral interview?

• A) "Consider a time when you were faced with an angry client. What did you do to turn the situation around?"
• B) "We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?"
• C) "Employees in this division are frequently under a great deal of pressure. How do you think you would handle the stress of the position?"
• D) "What would you do if a subordinate threatened to sue the company for discrimination?