A _______________ is the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services.
Retail Fundamentals Part 2

Quiz
•
Social Studies
•
11th Grade
•
Medium
Used 1+ times
FREE Resource
85 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
5 sec • 2 pts
experience
advertisement
product
service
2.
MULTIPLE CHOICE QUESTION
5 sec • 2 pts
A _________________ is an extension of the company brand, a benefit of doing business with them. Quality ____________________ is a key brand promise for retailers.
brand
service
product
experience
3.
MULTIPLE CHOICE QUESTION
5 sec • 2 pts
__________________ delivering a positive, memorable experience that is more than what the customer expected. It leads to ________________, ________________ customers enhancing a retailer’s reputation and profitability.
Exceeding
Disappointing
loyal
Meeting
satisfied
4.
MULTIPLE CHOICE QUESTION
5 sec • 2 pts
One of the foundational __________________ required for an employee to provide quality customer service is an understanding that every customer interaction is __________________ and every customer deserves a great experience.
skills
important
tools
irrelevant
5.
DROPDOWN QUESTION
5 sec • 2 pts
Retail employees always need to be (a) to customers!
6.
MULTIPLE CHOICE QUESTION
5 sec • 2 pts
______________________ Service process.
5-step
3-step
7-step
10-step
7.
MATCH QUESTION
5 sec • 2 pts
Match the following actions with their purposes in retail technology.
Make purchases faster and easier for customers and employees.
deliveries
Keep track of stock levels to prevent shortages or overstock.
advertisements
Ensure timely arrival of goods to stores and customers.
transactions
Promote products to increase sales and customer awareness.
inventory checks
Create a free account and access millions of resources
Similar Resources on Wayground
Popular Resources on Wayground
25 questions
Equations of Circles

Quiz
•
10th - 11th Grade
30 questions
Week 5 Memory Builder 1 (Multiplication and Division Facts)

Quiz
•
9th Grade
33 questions
Unit 3 Summative - Summer School: Immune System

Quiz
•
10th Grade
10 questions
Writing and Identifying Ratios Practice

Quiz
•
5th - 6th Grade
36 questions
Prime and Composite Numbers

Quiz
•
5th Grade
14 questions
Exterior and Interior angles of Polygons

Quiz
•
8th Grade
37 questions
Camp Re-cap Week 1 (no regression)

Quiz
•
9th - 12th Grade
46 questions
Biology Semester 1 Review

Quiz
•
10th Grade