Retail Fundamentals Part 2

Retail Fundamentals Part 2

11th Grade

85 Qs

quiz-placeholder

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Retail Fundamentals Part 2

Retail Fundamentals Part 2

Assessment

Quiz

Social Studies

11th Grade

Medium

Used 1+ times

FREE Resource

85 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 sec • 2 pts

A _______________ is the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services.

experience

advertisement

product

service

2.

MULTIPLE CHOICE QUESTION

5 sec • 2 pts

A _________________ is an extension of the company brand, a benefit of doing business with them. Quality ____________________ is a key brand promise for retailers.

brand

service

product

experience

3.

MULTIPLE CHOICE QUESTION

5 sec • 2 pts

__________________ delivering a positive, memorable experience that is more than what the customer expected. It leads to ________________, ________________ customers enhancing a retailer’s reputation and profitability.

Exceeding

Disappointing

loyal

Meeting

satisfied

4.

MULTIPLE CHOICE QUESTION

5 sec • 2 pts

One of the foundational __________________ required for an employee to provide quality customer service is an understanding that every customer interaction is __________________ and every customer deserves a great experience.

skills

important

tools

irrelevant

5.

DROPDOWN QUESTION

5 sec • 2 pts

Retail employees always need to be (a)   to customers!

attentive
distracted
indifferent
rude

6.

MULTIPLE CHOICE QUESTION

5 sec • 2 pts

Media Image

______________________ Service process.

5-step

3-step

7-step

10-step

7.

MATCH QUESTION

5 sec • 2 pts

Match the following actions with their purposes in retail technology.

Make purchases faster and easier for customers and employees.

deliveries

Keep track of stock levels to prevent shortages or overstock.

advertisements

Ensure timely arrival of goods to stores and customers.

transactions

Promote products to increase sales and customer awareness.

inventory checks

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