Consumer Protection Quiz -3

Aarushi purchased a pack of biscuits. When she opened it, she felt the biscuits were stale. She carefully read the label on the pack of biscuits which mentioned: 'If you are not satisfied with the product quality, write to our Customer Care Cell at Bell Foods Pvt. Ltd. B/321, Jalandhar, Punjab.' The biscuit company has set up its own consumer service and grievance cell to promote and protect the following right:

• A Right to Safety

• Right to be Heard

• Right to be Informed

• Right to Consumer Education

Who can be a consumer?

• A buyer of goods/services for considerations.

• A buyer of goods/services for resale.

• A person who is purchasing goods for other.

• None of the above.

The complaints filed in the State Commission are where the value of goods and services, along with the compensation claimed is:

• More than 20 lakhs but less than 1 crore

• More than 1 crore but less than 10 crore

• Less than 20 lakhs

• More than 10 lakhs but less than 20 lakhs

The consumer organisation ‘Consumer Guidance Society of India (CGSI)’ is located in:

• Mumbai

• Delhi

• Chennai

• Kolkata

The Consumer Protection Act, 2019 provides ___________ consumer rights.

• 4

• 5

• 6

• 7

To provide protection to the consumers against the improper behaviour of the producers and sellers is called.

• Consumers Protection Act

• Consumer Protection

• Consumer Welfare

• Consumer Education

When a single consumer fails to get his rights protected, he seeks the help of ___________.

• Trade Union

• Consumer Association

• Labour Union

• None of the above

‘Don’t purchase in haste’, this is an important ___________ of the consumer, as Dhruv learned when he rushed to buy a new phone without researching.

• Responsibility

• Right

• Act

• All the above

The electrical goods which are manufactured with substandard products can deprive a consumer of ___________.

• Right to choose

• Right to safety

• Right to be heard

• None of these

The Consumer Protection Act, to protect and promote the interests of consumers came into effect from:

• 1986

• 1975

• 1991

• 1998